Coronavirus (COVID-19) important information
We have been following Government announcements and Public Health England advice very closely and we are now able to resume our full range of services. Our first priority is to keep all of our employees, contractors and customers safe, by carrying out work in line with the latest Covid-19 national guidance. We are also grateful for your support by maintaining the social distance while our team carry out their work.

We're committed to providing you with a safe and reliable electricity supply.   
We invest millions every year in upgrading and improving our electricity network. This involves regularly carrying out maintenance to prevent any damage to our electricity cables, lines and equipment. For example, we could be repairing or replacing an old or damaged underground cable. For our engineers to carry out this work safely, we may have to turn off the power in the area.

If we need to switch off your power, we will give you as much notice as possible, unless it’s an emergency situation. We’ll send you a letter 12 days before we carry out the work and a further reminder five days before.

An example of the advanced planned power cut letters

Before the planned power cut

On the day

Who we work with

We work with a number of partners to carry out maintenance on our electricity network.
  • Ground Control

    Ground Control specialise in vegetation management. They have supported us with our tree cutting programme in the Purfleet, Enfield, Stevenage and Hemel Hempstead areas since 2014

    Find out more
  • Keltbray Distribution & Transmission

    Keltbray Distribution and Transmission is a specialist provider of overhead line and substation services to the UK Distribution and Transmission market.

    Find out more
  • Stormport

    Stormport Professional Services is an independent electrical engineering and connections business. They help us maintain and improve our electricity equipment including cables and substations, across the East of England.

    Find out more

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