Compensation: a power cut damaged something in my home

Power cuts occur for many different reasons and usually without warning. We're not liable for any damage to electrical appliances such as TVs, computers etc as a result of a power cut. Your home insurance may cover you, so please check with your insurers. Most insurance companies will contact us directly if they require further information about the power cut. For more information please read the Terms of Connections, these are set by our industry regulator Ofgem. 

Some of the equipment in your home are more sensitive than others, here are some tips on how to protect them:

  • You can protect equipment such as landline phones and internet routers from voltage variations by using surge protectors. They can be purchased from electrical shops and DIY stores.
  • If you're at home during a power cut, you can protect your equipment by unplugging it or switching it off at the socket. 
  • Alarm systems need regular maintenance, batteries should be replaced every five years. 
  • If you work from home or a small business and use your computer, you may like to consider using a Uninterrupted Power Supply (UPS) system. UPS systems will provide backup power to your computer until your electricity supply is restored. 


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