We’re sorry you had a power cut, we know they are inconvenient and we always work to get your power back on as soon as is safely possible. If you have had a power cut lasting less than 12 hours then unfortunately we wouldn’t normally offer you a payment. Please read the Electricity Guaranteed Standards for more information. These are standards set out by our industry regulator Ofgem. (These values increased from 1 April 2026. This document will be updated soon).

• Compensation: power cut lasting more than 12 hours
• Compensation: a power cut ruined food in my fridge freezer
• Compensation: a power cut affected my business
• I'm unhappy with the service that I have received
• When is someone going to fill in the hole that has been left by your employees?