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Commercial Complaints

Our domestic and small business complaints procedure

Our customer contact process if you are unhappy with our service

At UK Power Networks we want to give you excellent customer service. However, we realise that sometimes things can go wrong. We want to know when this happens so we can sort out any problems as quickly as possible.
To resolve a complaint, one or more of the following may be applicable:
  • An apology
  • An explanation of the circumstances around the issue
  • The taking of appropriate remedial action by UK Power Networks
  • The award of compensation in appropriate circumstances such as an Electricity Guaranteed Standards failure

Our customer contact process if you are unhappy with our service

At UK Power Networks we want to give you excellent customer service. However, we realise that sometimes things can go wrong. We want to know when this happens so we can sort out any problems as quickly as possible.
To resolve a complaint, one or more of the following may be applicable:
  • An apology
  • An explanation of the circumstances around the issue
  • The taking of appropriate remedial action by UK Power Networks
  • The award of compensation in appropriate circumstances such as an Electricity Guaranteed Standards failure

Ways to contact us

Phone - the fastest way to resolve your complaint

Call our Customer Care team on 0800 028 4587. Lines are open Monday to Friday, 8.30am to 5.00pm. Free to call from a mobile or landline phones.

Online

Fill out and submit a complaint form.

Please see our complaints procedure below for alternative contact methods.

Ways to contact us

Phone - the fastest way to resolve your complaint

Call our Customer Care team on 0800 028 4587. Lines are open Monday to Friday, 8.30am to 5.00pm. Free to call from a mobile or landline phones.

Online

Fill out and submit a complaint form.

Please see our complaints procedure below for alternative contact methods.

Our complaint stages and timescales

Download

You can also download a PDF copy of our domestic and small business complaints procedure.

Complaints procedure

Download

You can also download a PDF copy of our domestic and small business complaints procedure.

Complaints procedure