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Our domestic and small business complaints procedure

Our customer contact process if you are unhappy with our service

At UK Power Networks we want to give you excellent customer service. However, we realise that sometimes things can go wrong. We want to know when this happens so we can sort out any problems as quickly as possible.

To resolve a complaint, one or more of the following may be applicable:

An apology
An explanation of the circumstances around the issue
The taking of appropriate remedial action by UK Power Networks
The award of compensation in appropriate circumstances such as an Electricity Guaranteed Standards failure

Our customer contact process if you are unhappy with our service

At UK Power Networks we want to give you excellent customer service. However, we realise that sometimes things can go wrong. We want to know when this happens so we can sort out any problems as quickly as possible.

To resolve a complaint, one or more of the following may be applicable:

An apology
An explanation of the circumstances around the issue
The taking of appropriate remedial action by UK Power Networks
The award of compensation in appropriate circumstances such as an Electricity Guaranteed Standards failure

Ways to contact us

Phone

Our Customer Care team on 0800 028 4587. Lines are open Monday to Friday, 8.30am to 5.00pm. Free to call from a mobile or landline phones.

Online

Fill out and submit a complaint form.

Email

You can email us at care@ukpowernetworks.co.uk - please include your address and postcode along with a contact telephone number in your email.

In writing / by post

Our address is: Customer Care, UK Power Networks, Fore Hamlet, Ipswich, IP3 8AA. If you are writing on someone else's behalf, please ensure you include the address and postcode of where the problem is, along with a contact phone number.