Previous consumer vulnerability reports
Reports
CV Refresh Strategy
Our refreshed strategy highlights the importance of ensuring the voices of our customers, partners are heard. The issues surrounding fuel poverty and the risk of being left behind are ever-changing, this refresh ensures we are on the right track in dealing with these systemic issues.
CV Refresh Strategy
Our refreshed strategy highlights the importance of ensuring the voices of our customers, partners are heard. The issues surrounding fuel poverty and the risk of being left behind are ever-changing, this refresh ensures we are on the right track in dealing with these systemic issues.
Annual Vulnerability Report
As part of the five-year commitment period with Ofgem, we publish an annual summary of the impact of our consumer vulnerability programme. This report highlights the work undertaken in the previous year in meeting some of our bold commitments set out in our strategy.
Annual Vulnerability Report
As part of the five-year commitment period with Ofgem, we publish an annual summary of the impact of our consumer vulnerability programme. This report highlights the work undertaken in the previous year in meeting some of our bold commitments set out in our strategy.