Supporting families when it matters most

For customers who rely on medical equipment at home, having access to timely information and extra support can provide valuable reassurance when it's needed most. Our Priority Services Register (PSR) is designed to provide extra support to those who need it most, helping customers stay informed, reassured and connected during an outage.

One customer whose son relies on a breathing machine experienced first-hand the difference this support can make. After joining the PSR, the family received regular text updates and phone calls throughout a power cut, giving them the information and reassurance they needed during a potentially stressful situation.

"I found out through a friend that I could register for the Priority Services Register, as my son needs a breathing machine at night. During the power cut, I received text updates and phone calls keeping me informed about what was happening. The support and reassurance given to both me and my son were excellent, which is why I scored 10 out of 10 for all three questions."