PSR Promise and keeping your data safe

What the Priority Services Register offers

When you sign up for PSR, you give us the information we need to understand your circumstances and offer support accordingly. This could include priority contact routes, tailored help or support from trusted partner organisations during outages or emergencies.

We work with trusted partners (like charities or other utility providers) to deliver support but only with your consent.

What the Priority Services Register offers

When you sign up for PSR, you give us the information we need to understand your circumstances and offer support accordingly. This could include priority contact routes, tailored help or support from trusted partner organisations during outages or emergencies.

We work with trusted partners (like charities or other utility providers) to deliver support but only with your consent.

What happens after you sign up?

Keeping your information safe and private

We promise to handle your personal data with respect. We only share your PSR information with approved partners and organisations and only when you’ve agreed to it. Your details are never used for marketing. We follow all legal privacy standards to protect your information. If your circumstances change or you no longer wish to be on the register, you can ask to be removed at any time.

Join 3.2 million households already registered

Registering for the Priority Services Register takes less than five minutes and helps make sure you receive extra support when you need it most.

Call us 24/7

Free to call from a mobile or a landline phone. Lines are open 24 hours.

Email us

If you would like more information about our Priority Services register, send us an email with your details and we'll contact you back.

Get in touch

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