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Get text message updates

During a power cut we can text you letting you know how our repairs are going and give you an estimated time that your power will be back on:

Your data
We are committed to protecting and respecting your privacy. The information you provide will not be used for marketing purposes but we work with two research organisations, Rant & Rave and Explain Research who may contact you for feedback about our service. Your feedback is shared with us and Ofgem, our regulator. We will not sell or pass on your information to any other third party for any purpose. For more information on how we will treat your personal data, please read our privacy policy.

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Frequently asked questions

No, you will not be charged to receive messages. However, if you are using this service outside of the UK you may be charged to receive messages.

Just text ‘CANCEL’ to 80876.

No, we will only contact you if there is a power cut in your area.

Sometimes when our engineers fix a fault, power comes back on in stages. Some homes may have power before others, but we’ll keep sending text messages until everyone has their power back on.

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Report a power cut

Enter your postcode to begin reporting your issue. Complete the form with details of the issue and we'll log it to ensure it's looked into as soon as possible.

Get text message updates

During a power cut we can text you updates and give you an estimated time that your power will be back on.