No, you will not be charged to receive messages. However, if you are using this service outside of the UK you may be charged to receive messages.
No, we will only contact you if there is a power cut in your area.
Sometimes when our engineers fix a fault, power comes back on in stages. Some homes may have power before others, but we’ll keep sending text messages until everyone has their power back on.
Enter your postcode to begin reporting your issue. Complete the form with details of the issue and we'll log it to ensure it's looked into as soon as possible.