Receiving messages from us is free however your mobile network may charge you if you are using this service to receive texts outside of the UK. Standard text fees will apply for any messages that you send to us.
Just text ‘CANCEL’ to 80876. Please note standard text fees will apply for any messages that you send to us .
No, we will only contact you if there is a power cut in your area.
Sometimes when our engineers fix a fault, power comes back on in stages. Some homes may have power before others, but we’ll keep sending text messages until everyone has their power back on.
Enter your postcode to begin reporting your issue. Complete the form with details of the issue and we'll log it to ensure it's looked into as soon as possible.