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Need to get inside a substation?

Coronavirus (COVID-19) important information
In order to protect the safety and welfare of our customers and employees, we’ve paused all non-essential and non safety-critical work. You can still complete an enquiry form for the work, however, until the national restrictions change we’re unable to organise dates for us to carry out the work. We’re sorry for any inconvenience this may cause. If you want to report a dangerous situation, please call us on 0800 31 63 105 or 105 and we’ll be more than happy to help.

Need to get inside a substation?

Do you need to get access inside a substation temporarily? Our engineers can arrange this for you.

Please read all information below before requesting

Request now

Typically customers request this when:

Building or working near a substation
Carrying out maintenance work inside a building with a substation
Checking fire alarms located within the substation

Did you know:

An electrical substation is essential for keeping the lights on

We have hundreds of electrical substations in London, the South East and East of England powering homes and businesses. Our substations can be located on or close to customer land so occasionally customers need access when carrying out work nearby. If access is required, one of our engineers can arrange this for you.

If you think your situation is dangerous, please stay away from the equipment and call us 24 hours a day on 0800 31 63 105 or 105 (free to call from a landline or mobile).

Building with it's own substation

How long will this take?

We'll always aim to book you in for the next available appointment that is convenient for you.

Request online now

We'll visit you and agree a date

We'll provide access

Common questions

: There may be a cost, this will depend on the reason for access and the duration. Please request and we can talk you through any costs.
: Unfortunately no, substations power many homes and businesses so we want to minimise disruption. To deliver a service to our customers, we will always provide a minimum of 48 hours’ notice before any planned power cut.

Request

Complete our quick online form and we will call you back.

Complete form

Contact us

Call us

Free to call from a mobile or landline phone. Lines are open Monday - Friday, 9:00am -5.00pm.

0800 029 4285

Email us

Our team will get back to you within 48 hours.

Get in touch

Need to get inside a substation?

Typically customers request this when:

Building or working near a substation

Carrying out maintenance work inside a building with a substation

Checking fire alarms located within the substation