What is the Priority Services Register?
The Priority Services Register (PSR) is a free UK-wide service that provides additional support for people who may need a little extra help.
By joining the PSR, you'll have access to extra assistance during a power cut, including regular updates, tailored support and services designed to keep you safe, informed and connected. It's free to sign up, and being registered helps us make sure you receive the right support and reassurance whenever there's a disruption to your electricity supply.
What is the Priority Services Register?
The Priority Services Register (PSR) is a free UK-wide service that provides additional support for people who may need a little extra help.
By joining the PSR, you'll have access to extra assistance during a power cut, including regular updates, tailored support and services designed to keep you safe, informed and connected. It's free to sign up, and being registered helps us make sure you receive the right support and reassurance whenever there's a disruption to your electricity supply.
Who can register?
You can join the Priority Services Register if you or someone in your household may need extra support during a power cut. This includes people with a disability, a long-term health condition, those who rely on medical equipment, people of pensionable age, or families with children under five. Sign up today – it only takes five minutes.
Health & medical
- Relies on medical equipment
- Stores refrigerated medicines
- Serious or chronic illness
Age & living situation
- Of pensionable age
- Families with children under five
- Experience a major life change
Accessibility needs
- Have a disability
- Living with dementia
- Require language support
How we support you during a power cut
- A 24-hour priority phone line for urgent support
- Text or voice updates about power cuts and expected restoration
- Extra help when needed, such as home visits, meals or keeping others informed
- Severe weather alerts to help you prepare
- Emergency accommodation in certain situations
- On-site welfare support during complex power cuts
- Extra reassurance, including contacting someone you trust, a security password, and access to energy advice
For more information and support during a power cut, visit our Help & Advice page.
How we support you during a power cut
- A 24-hour priority phone line for urgent support
- Text or voice updates about power cuts and expected restoration
- Extra help when needed, such as home visits, meals or keeping others informed
- Severe weather alerts to help you prepare
- Emergency accommodation in certain situations
- On-site welfare support during complex power cuts
- Extra reassurance, including contacting someone you trust, a security password, and access to energy advice
For more information and support during a power cut, visit our Help & Advice page.
Real stories from people we’ve supported
case study
UK Power Networks and The Juliet O Foundation Partnership
case study
Supporting families when it matters most
case study
Keeping customers informed and reassured
