Our primary focus areas

Ensuring we are not a blocker to Net Zero

Enabling faster, smarter, and more cost-effective solutions to enable the transition to Net Zero.

Being a socially responsible business

Delivering inclusive services, supporting vulnerable customers, and building trust through transparency.

A resilient network customers can rely on

Ensuring we can continue to deliver for our customers no matter what, through proactive planning.

Ensuring we have the resources, skills and materials to deliver

Planning ahead to secure the people, skills, and supply chains needed to meet growing demand.

Understanding the opportunities of data and technology

Unlocking the power of data and digital tools to improve customer experience, accelerate connections, and drive innovation.

Download our 2024/25 Impact Report to learn more

Find out how our engagement and research have helped deliver meaningful outcomes.

Download report

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