Engaging with our stakeholders

Listening to and acting on customer and stakeholder insight enables us to make better business decisions. Understanding the diverse participants in the customer segments we serve, and the role we can play in supporting them, helps us deliver initiatives which have genuine impact.

We engage to:

1. Create new services and improve our existing services for customers
2. Use stakeholder feedback to challenge and shape our projects, strategies and company vision
3. Improve performance through applying innovative and best practices from organisations within and beyond the utilities industry.

Engagement is about listening and learning to deliver impact and improved performance. Through our broad and inclusive programme of ongoing engagement we;

• identify, map and understand stakeholders;
• tailor our engagement so stakeholders can provide meaningful input;
• assess feedback and prioritise initiatives;
• deliver improvements, including through working with partners;
• and measure the impact and benefits delivered for stakeholders to identify where we can continue to improve.

We work closely with national government, local government, policy makers and community groups to support Government strategies in facilitating Net Zero. We also work with a range of other stakeholders, such as local authorities, to help achieve their climate emergency ambitions.

If you are interested in Community Energy, we have set up a dedicated page which explains how we can support local energy groups. Visit our Community Energy page.

For more information, you can contact our Public Affairs Manager, Michael Horwood, by email at michael.horwood@ukpowernetworks.co.uk.