Engaging with our stakeholders

Find out more about how and why we engage with customers and other stakeholders.
Member of our team showing information in a leaflet to a customer

Why we engage

Listening to and acting on customer and stakeholder insight enables us to make better business decisions. Understanding the diverse participants in the customer segments we serve, and the role we can play in supporting them, helps us deliver initiatives which have genuine impact.

We engage to:

1. Create new services and improve our existing services for customers
2. Use stakeholder feedback to challenge and shape our projects, strategies and company vision
3. Improve performance through applying innovative and best practices from organisations within and beyond the utilities industry.
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Our Engagement Strategy

Engagement is about listening and learning to deliver impact and improved performance. Through our broad and inclusive programme of ongoing engagement we;

  • identify, map and understand stakeholders;
  • tailor our engagement so stakeholders can provide meaningful input;
  • assess feedback and prioritise initiatives;
  • deliver improvements, including through working with partners;
  • and measure the impact and benefits delivered for stakeholders to identify where we can continue to improve.

Public Affairs, Local Government and Community Energy

We work closely with national government, local government, policy makers and community groups to support Government strategies in facilitating Net Zero. We also work with a range of other stakeholders, such as local authorities, to help achieve their climate emergency ambitions.

If you are interested in Community Energy, we have set up a dedicated page which explains how we can support local energy groups. Visit our Community Energy page.

For more information, you can contact our Public Affairs Manager, Michael Horwood, by email at michael.horwood@ukpowernetworks.co.uk.

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Stakeholder Engagement and Consumer Vulnerability reports (SECV)

2021

2021 Stakeholder Engagement and Consumer Vulnerability (SECV) downloads

Our SECV documents are presented in three parts which can be downloaded below.

2020

2020 Stakeholder Engagement and Consumer Vulnerability (SECV) downloads

Our SECV documents are presented in three parts which can be downloaded below.

2019

2019 Stakeholder Engagement and Consumer Vulnerability downloads

Our SECV documents are presented in three parts which can be downloaded below.

2018

2018 Stakeholder Engagement and Consumer Vulnerability downloads

Our SECV documents are presented in three parts which can be downloaded below.

2017

2017 Stakeholder Engagement and Consumer Vulnerability downloads

Our SECV documents are presented in three parts which can be downloaded below.

2016

2016 Stakeholder Engagement and Consumer Vulnerability downloads

Our SECV documents are presented in three parts which can be downloaded below.

Contact us

Feedback about our employees or service

We welcome all forms of feedback about our staff and services, please let us know if you have any complaints or comments. 

Interested in stakeholder events?

If you would like to know more about our work or join future stakeholder events, please contact our team.