ServicesPower CutsHelp


phone numbers

Text updates during a power cut

If your power’s off, we can keep you updated with text messages.

Register for this service

Follow us

Twitter Icon Facebook Iconfbmessanger

Instagram Icon linkedIn Icon YouTube Icon

Electricity is dangerous so safety is our top priority. We want to help you recognise the dangers and stay safe.

UK Power Networks has launched its Be Bright Stay Safe campaign which calls on associations, businesses and individuals to follow safety advice, in a bid to reduce the number of electrical network incidents that take place on our network each year.

Be Bright Stay Safe seeks to:

  • Raise awareness of the risks of the distribution network,
  • Increase understanding of how to work safer around the network,
  • Motivate people who work around or may come into contact with the distribution network to adopt safe behaviours,
  • Promote partnership working to share, encourage and promote positive safety conversations – a call to action,
  • Reduce the number of incidents associated with the electricity network,
  • Support and endorse ‘Everyone has the right to go home safe after a day’s work’.

We are committed to the safety of our staff and customers. Coming into contact with the electricity network results in serious injuries or even fatalities. This has a far reaching and devastating effect on family, friends and colleagues.

Our campaign aims to support safe working, promote safe behaviours and encourage the sharing of information and knowledge and highlight the real risks of coming into contact with electricity.

See all of the companies that already support our campaign


Please support our pledge to Be Bright Stay Safe

Click the image below to download our Pledge and make a real commitment to safety. Let everyone know that you support safety, encourage positive behaviours and will raise awareness among your colleagues.

 Download these leaflets and join the campaign:


Underground cables carry a powerful electrical charge which can be conducted through machinery and equipment with fatal consequences. Anyone working close to live underground cables should take the time to read this simple leaflet and identify the precautions they should be taking.



You could be at risk when:

  • Using farm machinery such as combine harvesters, tractors and telehandlers
  • Loading or unloading vehicles
  • Using long objects such as irrigation pipes and ladders
  • Stacking materials
  • Using lorries, wagons or tipper trailers
  • Working in poor visibility

Overhead Lines

Overhead electricity power lines run across the countryside, supplying local communities with power. The wires can be on wooden poles as well as metal pylons and carry voltages from 230 volts (domestic supply) up to 400,000 volts. Depending on the voltage the wire will be at different heights above the ground.


Watch our Overhead Power Line safety animation



Low voltage electricity service cables enter properties from underground or at roof level. These cables are not always visible. They can be hidden or out of sight. Under floorboards, behind cavity walls, painted over, in ceilings or behind cladding.


Watch our trade safety animation



You could be at risk when:

  • Using fishing equipment such as fishing rods and their lines. Almost all material can conduct electricity.
  • Unpacking and packing away equipment - unpack, set up and put away your fishing rod at the water’s edge after you have completed your safety checks.
  • Fishing in low light conditions - overhead power lines can be very difficult to see in low light conditions, especially at night. 




Plan your work so it avoids high risk areas. You should manage the risks if you intend to work within a distance of 10m. Contact UK Power Networks for advice on shrouding or disconnections before starting work.



Watch our Haulage animation


Tree Trimming

Where equipment or machinery is used near overhead power lines the risk must be considered and controlled in the interest of everyone. Download you free safety leaflet



Watch our trade safety animation

Cab Sticker


Think B4 U Dig


Additional leaflets and resources

Think before you dig sticker
Vehicle cab sticker
Stay safe around electricity - general safety leaflet [pdf]
Safety near power lines whilst flying or gliding [pdf]
Safety near power lines in boats [pdf]
Safety near power lines when camping [pdf]
Safety around caravans and mobile homes [pdf]
Safety around electricity in an emergency [pdf]
Metal Theft: It’s not worth the risk [pdf]
Safety for hot air ballooning [pdf]

Further safety information

Health, Safety and Sustainability Policy

Harvest Safe

Visit the Health and Safety Executive website

Download GS6 'Avoiding Danger from Overhead Powerlines' guidance note

Download HSG47 'Avoiding Danger from Underground Services' guidance note

Work Safe. Stay Safe. Think Electricity – Safety Article for Tradesperson(s)

Load Safe - Stay Safe - Go home safe


Planning to construct or work with scaffolding?
Be aware of the potential dangers of coming into contact with our electricity network - ‘Work Safe – Think Electricity’. Take a few minutes to watch our safety film and share it with colleagues before starting work – it could save a life. Watch the film here.

Flooding and electricity
If flood water does enter your property our advice is to switch off the electricity at the mains, if it’s safe to do so. Do not touch any electrical equipment, switches or sockets when standing in water or if the electrical equipment is wet, damp or has been flooded and the electricity is on.

Flood water may damage our electrical equipment as well as the internal wiring in the property. Once the water has cleared, please call our emergency numbers on the right of this screen. Read here to help you identify our equipment and your electricity suppliers equipment.

Please visit the Environment Agency website or here for more flood advice.

All of us who are responsible for young people - whether parents, teachers or others, want to help them to keep safe.

Our interactive website, called Power Up! is packed full of useful information about electricity and keeping safe for 7 – 14 year olds, teachers and parents. With games, quizzes and interesting facts about electricity, it’s designed to support the Key Stages 2 and 3 electricity curriculum in an engaging and exciting way. Visit the Power Up! website.



To request Think before you dig, Vehicle cab stickers and receive additional safety leaflets please contact us at

Our dedicated Public Safety team operate in our local communities with responsibility, integrity and respect, building positive relationships and a safe working environment and community for all.  We have a broad range of proactive measures in place which help raise awareness of the potential dangers of coming into contact with our electricity network. 
We support and attend community initiatives such as attending summer County Shows, Safety, Health and Awareness Days, demonstrations at events with outdoor leisure communities, as well as provide tool box talks, coaching for Contractors and advice for external companies such as construction, scaffolding and demolition.