Immediate energy support and long-term solutions
Case study
Vineeta contacted Arun & Chichester Citizens Advice’s energy advice line in urgent need of help with both energy and food bills. She was struggling to top up her meters and had been relying on a food bank that was about to close. Living in a damp, poorly insulated rental property, her health was beginning to suffer. The team responded immediately, issuing a fuel voucher and sharing details of alternative local food banks. To provide longer-term support, they helped Vineeta apply for the Household Support Fund for ongoing help with energy costs and connected her with the Income Increase Service to tackle her debt. They also wrote a letter outlining her rights as a tenant and the health impacts of living in a cold home. As a result, her landlord installed new windows, improved insulation and treated the mould, giving Vineeta a warmer, healthier home.
Vineeta contacted Arun & Chichester Citizens Advice’s energy advice line in urgent need of help with both energy and food bills. She was struggling to top up her meters and had been relying on a food bank that was about to close. Living in a damp, poorly insulated rental property, her health was beginning to suffer. The team responded immediately, issuing a fuel voucher and sharing details of alternative local food banks. To provide longer-term support, they helped Vineeta apply for the Household Support Fund for ongoing help with energy costs and connected her with the Income Increase Service to tackle her debt. They also wrote a letter outlining her rights as a tenant and the health impacts of living in a cold home. As a result, her landlord installed new windows, improved insulation and treated the mould, giving Vineeta a warmer, healthier home.
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