Supporting customers in the event of a power cut

During a power outage in Leigh-On-Sea, a medically dependent customer became understandably worried after being without power for three hours. When the restoration time was extended by another four hours, our team quickly provided a battery pack to keep the customer’s oxygen machine and backup devices running. An engineer arrived at the customer’s home to give clear instructions on how to use the device safely, ensuring they had uninterrupted access to vital equipment.

The outage continued into the evening, and while we offered to arrange food delivery, the customer declined, as the battery pack allowed them to cook for themselves. This is just one example of how the support we offer makes a difference to the day-to-day lives of our customers, especially in the event of a power cut. By minimising disruptions, we reduce customers’ stress and ensure they remain safe and independent in challenging circumstances.