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Take a moment to explore our service improvement plan and performance metrics, and share your ideas with us to help shape our future strategies.
Service development
Our connections business
An overview of our connections service, our performance and an insight into some of the service initiatives that we are co-designing with you.
Learn how we are
- Helping more customers connect to the network with our Distributed Energy Resource Management (DERMS) platform
- Freeing up capacity on our network to enable customers to connect
- Supporting the ENA to drive industry change
- 70k+Enquiries received every year
- 9/10Customer satisfaction with connections services
- 80%Auto-approvals of 60,000 LCT applications
We receive more than 70,000 enquiries a year, designing tailor solutions for customers ranging from home owners to major industrial developers. We are at the heart of the Low Carbon Transition. Our Smart Connect system auto-approves 80% of our 60,000 LCT applications and our active network management solutions will ensure we can connect a further 5 GW renewable generation over the next five years in areas where our network is constrained.
Service development
We work closely with our customer and stakeholders to improve our service and develop new products and services. We measure customer satisfaction on an ongoing basis. We report on our performance and our service initiatives in our Major Connections Annual Report.
Our performance
With more than 70,000 connections enquiries received every year, we monitor and measure the progress of these enquiries in many different ways. We have broken down our performance into a number of areas so that you can get a clearer understanding of how we are supporting the delivery of efficient and timely connections.
Stay updated
News14 Apr 2025
New batteries boost Gatwick's EV charging power
GRIDSERVE and UK Power Networks have connected a new Battery Energy Storage System to supporting EV charging at London Gatwick Electric Forecourt®
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News11 Mar 2025
New ‘Insider's Guide’ to connect EV charging hubs
Designing and installing new Electric Vehicle chargepoint hubs can be a complex project, and we are making the process easier.
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News20 Dec 2024
New tool cuts wait times for high voltage quotes
Our new HV Autoquote tool allows customers to get a high-voltage connection quotes in just minutes. It allows you to apply online and receive instant formal quotes.
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