UKPN

Our Connections business

With more than 70,000 connections enquiries received each year and being at the heart of the low carbon transition, we regularly monitor and measure our performance to ensure efficient and timely connections to our customers. Find out more about all the ways were improving our performance and how we use our service improvement programme to achieve this.

Our Connections business | UK Power Networks

Electricity transmission network

Mark Adolphus

<div class="dno-sub-title"><em><strong>We receive more than 70,000 enquiries a year, designing tailored solutions for customers ranging from homeowners to major industrial developers. We are at the heart of the Low Carbon Transition. Our Smart Connect system auto-approves 80% of our 60,000 LCT applications and our active network management solutions will ensure we can connect a further 5 GW of renewable generation over the next five years in areas where our network is constrained. This page is designed to give you an overview of our performance an insight into some of the service initiatives that we are co-designing with you.</strong></em></div>
<div class="dno-sub-title">Mark Adolphus<br />Director of Connections</div>

Connecting more customers

<p>Our customers and stakeholders have told us what is important to them to carry out their connections as quickly and efficiently as possible. We initiated a number of projects that we are co-designing with our customers to enhance our service. Summary plans can be found below. If you have an idea or suggestion for a project please contact us.</p>

Laptop screen showing Smart Connect login page

Smart Connect LCT portal

Smart Connect

Digitalisation & data

Smart Gateway application portal

Smart Gateway

Mapping tool screenshot

DG mapping tool

Pylons in a field

Open data portal

Digitisation of plans

GIS Vectorisation

Online payments

Two-way payments

New products

Laptop user

Click and quote

Export MPAN

Export MPAN finder

Autoquote screenshot

HV Autoquote

Engineer working in an excavation

Phased connections

Milestone management

Milestone Management

Technical limits

Enabling connections

Hands using a laptop

Curtailment self-serve

Initiatives

<p>With more than 70,000 connections enquiries received every year, we monitor and measure the progress of these enquiries in many different ways. We have broken down our performance into a number of areas so that you can get a clearer understanding of how we are supporting the delivery of efficient and timely connections. If you would like to see additional performance measures please let us know.</p>

Customer service advisor

Customer satisfaction

Service & choice

Engineer in a van

Competitive market

Engineer with network plans

Network reinforcement

Accelerating connections

Car charging and solar panels

Small Low Carbon Technologies

Performance

<p>Our low carbon technology forums support customers who are interested in installing LCT into the existing built environment. Download our latest forum presentation.</p>

Low Carbon Technology (LCT) forum

<p>We regularly hold our Connections forums where we share news and updates with our customers. The forums provide customers with the opportunity to give us feedback about our Connections services. Download our latest forum presentation.</p>

Connections customer Forum

<p>At our DER forums we provide updates on low carbon generation on our network, while discussing new innovative projects which may be of interest to our customers . Download our latest forum presentation.</p>

Distributed Energy Resource (DER) Forum

<p>Our CIC workshops provide Independent Connections Providers with updates on our standards and processes. Download our latest CIC forum presentation.</p>

Competition in Connections (CIC) Forum

<p>As a network operator we are always looking for innovative ways to manage and build a resilient network, whilst also trying to save money for our customers. Find out more about what we're doing by visiting our Flexibility hub.</p>

Flexibility Hub

Events & feedback

Email us

To keep up to date with connections news and events simply send us an email with your details and we'll add you to our mailing list.

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<div>UK Power Networks (Operations) Limited standard terms for carrying out connections work can be found at <span><a rel="noopener" href="https://www.ukpowernetworks.co.uk/internet/en/our-services/public-highway/Connection%20T&amp;Cs%20Sept2016%20v7.pdf" target="_blank">Connection and Diversionary Works Terms and Conditions</a></span> or obtained by request in writing to Head of Connections Services, Highway Services, Disconnections, General Enquiries and Smart Metering, UK Power Networks (Operations) Limited, 5, York Way, Borehamwood, Hertfordshire, WD6 1DJ. These Terms and Conditions will be the basis for any work carried out following this request.</div>

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<p class="p1"><strong>Please use the file upload section below to upload supporting documents including:</strong><br /><br />Schematic diagram for the proposed scheme:*</p>
<p class="p1">Details of your export limiting scheme such as G100 type test reference or electricity storage manufacturer’s statement of compliance:*</p>
<p class="p1"><a rel="noopener" href="https://www.energynetworks.org/industry-hub/resource-library/?search=EREC+G100" target="_blank" title="Go to the Energy Networks Associations website to view more information about EREC G100" data-anchor="?search=EREC+G100">View more information regarding EREC G100</a>.</p>
<p class="p1">G98 type verification test report:*</p>
<p class="p1">Need help finding your type verification test reports? <a rel="noopener" href="https://www.ena-eng.org/ProductTypeTestRegister/Product.aspx" target="_blank" title="Go to the Energy Networks Association's website to view the ENA Type Test Verification Report Register">Enter details here</a>.</p>
<p class="p1"><strong>Additional Attachments:</strong></p>
<p class="p1">Computer print out (where possible) or other schedule of protection settings;</p>
<p class="p1">Electricity meter(s) make and model;</p>
<p class="p1">Datasheets of inverter and other installed equipment</p>
<p class="p1"><strong><em>* Mandatory items</em></strong></p>

<p><strong>Your data</strong><br />We are committed to protecting and respecting your privacy. The information you provide will not be used for marketing purposes but we work with two research organisations, Rant &amp; Rave and Explain Research who may contact you for feedback about our service. Your feedback is shared with us and Ofgem, our regulator. We will not sell or pass on your information to any other third party for any purpose. For more information on how we will treat your personal data, please read our <a rel="noopener" href="https://www.ukpowernetworks.co.uk/privacy-policy" target="_blank" title="View our Privacy Policy">Privacy Policy</a>.</p>
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<div class="intro__icon-box"><strong>You should not proceed with this application.<br /></strong><br /><strong>Your proposed installation falls under EREC G98.</strong> <br /><br />Your installer is required to advise us of the intention to use the electricity storage device no later than 28 days (inclusive of the day of commissioning), after the electricity storage device is commissioned.<span> <a rel="noopener" href="https://www.ukpowernetworks.co.uk/electricity/distribution-energy-resources" target="_blank" title="Go to our Distribution Energy Resources webpage">View more information</a>.</span></div>

<div class="intro__icon-box"><strong>You should not proceed with this application.</strong><br /><br />If the rated capacity of your installation is 50kW or less (three phase) or 17kW or less (single phase) and you are using EREC G99 type tested inverters please follow the<span> </span><a rel="noopener" href="https://www.ukpowernetworks.co.uk/electricity/distribution-energy-resources#pre3" target="_blank" title="Go to our Distribution Energy Resources webpage" data-anchor="#pre3">G99 simple process</a>. If your installation is not eligible for the<span> </span><a rel="noopener" href="https://www.ukpowernetworks.co.uk/electricity/distribution-energy-resources#pre3" target="_blank" title="Go to our Distribution Energy Resources webpage" data-anchor="#pre3">G99 simple process</a><span> please follow the </span><a rel="noopener" href="https://www.ukpowernetworks.co.uk/electricity/distribution-energy-resources#pre4" target="_blank" title="Go to our Distribution Energy Resources webpage" data-anchor="#pre4">G99 standard process</a>. To determine whether your inverters are EREC G99 type tested please visit the<span> </span><a rel="noopener" href="http://www.ena-eng.org/ProductTypeTestRegister/Product.aspx" target="_blank" title="Go to the Energy Networks Association's website to view the ENA Type Test Verification Report Register">ENA Type Test Verification Report Register</a>.</div>

<div class="intro__icon-box"><strong>You should not proceed with this application.<br /></strong> <br /><strong>Your proposed installation falls under EREC G98.<br /><br /></strong>Your installer is required to advise us of the intention to use the electricity storage device no later than 28 days (inclusive of the day of commissioning), after the electricity storage device is commissioned. <a rel="noopener" href="https://www.ukpowernetworks.co.uk/electricity/distribution-energy-resources" target="_blank" title="Go to our Distribution Energy Resources webpage"><span>View more information</span></a><span>.</span></div>

<div class="intro__icon-box"><strong>You should not proceed with this application.</strong><br /><br />If your Distributed Energy Resources (DER) will not be connected via EREC G98 type tested inverters please follow the relevant process as described below:</div>
<ul>
<li>If your Distributed Energy Resources (DER) will be connected via EREC G99 type tested inverters and the rated capacity of your installation is 50kW or less (three phase) or 17kW or less (single phase) please follow the <a rel="noopener" href="https://www.ukpowernetworks.co.uk/electricity/distribution-energy-resources#pre3" target="_blank" title="Go to our Distribution Energy Resources webpage" data-anchor="#pre3">G99 simple process</a>. To determine whether your inverters are EREC G99 type tested please visit the <a rel="noopener" href="http://www.ena-eng.org/ProductTypeTestRegister/Product.aspx" target="_blank" title="Go to the Energy Networks Association's website to view the ENA Type Test Verification Report Register">ENA Type Test Verification Report Register</a>.</li>
<li>For all non-type tested inverters please follow the <a rel="noopener" href="https://www.ukpowernetworks.co.uk/electricity/distribution-energy-resources#pre4" target="_blank" title="Go to our Distribution Energy Resources webpage" data-anchor="#pre4">G99 standard process</a>.</li>
</ul>

<p><a rel="noopener" href="https://www.energynetworks.org/industry-hub/resource-library/" target="_blank" title="View more information regarding EREC G100">View more</a> information regarding EREC G100.</p>

<div class="intro__icon-box"><strong>You should not proceed with this application.<br /></strong><br />If the export capacity of your installation will not be limited to maximum of 16A per phase you need to follow either the<span> </span><a rel="noopener" href="https://www.ukpowernetworks.co.uk/electricity/distribution-energy-resources#pre3" target="_blank" title="Go to our Distribution Energy Resources webpage" data-anchor="#pre3">G99 simple process</a><span> or the </span><a rel="noopener" href="https://www.ukpowernetworks.co.uk/electricity/distribution-energy-resources#pre4" target="_blank" title="Go to our Distribution Energy Resources webpage" data-anchor="#pre4">G99 standard process</a><span> depending on the rated capacity of your installation.</span></div>

<p>To determine whether your inverters are EREC G98 type tested please visit the<span> </span><a rel="noopener" href="http://www.ena-eng.org/ProductTypeTestRegister/Product.aspx" target="_blank" title="Go to the Energy Networks Association's website to view the ENA Type Test Verification Report Register">ENA Type Test Verification Report Register</a>.</p>

<p><strong>You should not proceed with this application.</strong><br /><br />If your installation does not comply with the emission limits of Stages 1 or 2 of IEC Technical Report 61000-3-4 you will need to ensure compliance prior to being offered a connection to the distribution network.</p>

<p><a rel="noopener" href="http://www.dcode.org.uk/assets/images/ENA_ER_G5_Issue_4_Amendment_1_(2005).pdf" target="_blank" title="View more information on emission limits and EREC G5/4-1">View more</a> information on emission limits and EREC G5/4-1.</p>

<div class="p-rich_text_section intro__icon-box"><strong>You should not proceed with this application.</strong></div>
<div class="p-rich_text_section"><br /><strong>Our G99 fast track process is only available for single premises connections.<br /><br /></strong></div>
<div class="p-rich_text_section">For multiple premises please follow the relevant process as described below:</div>
<div class="p-rich_text_section"></div>
<ul class="p-rich_text_list p-rich_text_list__bullet" data-stringify-type="unordered-list" data-indent="0" data-border="false" data-border-radius-top-cap="false" data-border-radius-bottom-cap="false">
<li data-stringify-indent="0" data-stringify-border="0">If the rated capacity of your installation is 11.04kW or less (three phase) at 400V or 3.68kW or less (single phase) at 230V please follow the <a rel="noopener" tabindex="-1" href="https://www.ukpowernetworks.co.uk/electricity/distribution-energy-resources#pre2" target="_blank" title="Go to our Distribution Energy Resources webpage" class="c-link" data-stringify-link="https://www.ukpowernetworks.co.uk/internet/en/our-services/list-of-services/electricity-generation/distributed-generation-connection/#pre2" data-sk="tooltip_parent" data-remove-tab-index="true" data-anchor="#pre2">G98 multiple premises connections process</a>.</li>
<li data-stringify-indent="0" data-stringify-border="0">If the rated capacity of your installation is 50kW or less (three phase) or 17kW or less (single phase) please follow the <a rel="noopener" tabindex="-1" href="https://www.ukpowernetworks.co.uk/electricity/distribution-energy-resources#pre3" target="_blank" title="Go to our Distribution Energy Resources webpage" class="c-link" data-stringify-link="https://www.ukpowernetworks.co.uk/internet/en/our-services/list-of-services/electricity-generation/distributed-generation-connection/#pre3" data-sk="tooltip_parent" data-remove-tab-index="true" data-anchor="#pre3">G99 simple process</a>.</li>
<li data-stringify-indent="0" data-stringify-border="0">If your installation is not eligible for either of the above please follow the <a rel="noopener" tabindex="-1" href="https://www.ukpowernetworks.co.uk/electricity/distribution-energy-resources#pre4" target="_blank" title="Go to our Distribution Energy Resources webpage" class="c-link" data-stringify-link="https://www.ukpowernetworks.co.uk/internet/en/our-services/list-of-services/electricity-generation/distributed-generation-connection/#pre4" data-sk="tooltip_parent" data-remove-tab-index="true" data-anchor="#pre4">G99 standard process</a>.</li>
</ul>

<p><strong>By making this application you understand and agree to the Terms and Conditions that:</strong></p>
<ul>
<li>You must install and operate the electricity storage and generation units exactly as described in the application form and in accordance with the EREC G98, EREC G100 and EREC G5/4-1;</li>
<li>If UK Power Networks has reason to believe that the electricity storage and generation units have been installed or are being operated otherwise than exactly as described in the application form and in accordance with the EREC G98, EREC G100 and EREC G5/4-1 it may de-energise the connection and require that witness tests are undertaken in its presence and/or that the customer undertakes such remedial works as it shall deem appropriate; and</li>
<li>The customer shall bear its own and UK Power Networks’ costs associated with any witness tests and / or remedial works that UK Power Networks may require to be carried out if it has reason to believe that the electricity storage and generation units have been installed, or are being operated, otherwise than exactly as described in the application form and in accordance with the EREC G98, EREC G100 and EREC G5/4-1.</li>
</ul>

<p>Please be aware that you are required to provide the commissioning sheets on the day after the planned commissioning date. The contact details of the relevant team will be included in the confirmation email you will receive within 10 working days after submitting the application.</p>
<p><strong>Note: Your planned commissioning date must be at least 10 working days from the date of application, but not more than 3 months in advance as our connection offers are only valid for 3 months.</strong></p>

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<p>We are committed to protecting and respecting your privacy. The information you provide will not be used for marketing purposes but we work with two research organisations, Rant &amp; Rave and Explain Research who may contact you for feedback about our service. Your feedback is shared with us and Ofgem, our regulator. We will not sell or pass on your information to any other third party for any purpose. For more information on how we will treat your personal data, please read our <a href="/ukpn/privacy-policy/" title="Privacy Policy">privacy policy</a>.</p>

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<p>Update from the team</p>

<div>UK Power Networks (Operations) Limited standard terms for carrying out connections work can be found at <span><a rel="noopener" href="https://www.ukpowernetworks.co.uk/-/media/files/highways-services/unmetered-supply-agreements-and-tcs/tscsumc.ashx?la=en&amp;hash=50260ACB6474296B46F41CBEF9FF64F2B0B4A184" target="_blank">Connection and Diversionary Works Terms and Conditions</a></span> or obtained by request in writing to Head of Connections Services, Highway Services, Disconnections, General Enquiries and Smart Metering, UK Power Networks (Operations) Limited, 5, York Way, Borehamwood, Hertfordshire, WD6 1DJ. These Terms and Conditions will be the basis for any work carried out following this request.</div>

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