Power cuts don’t happen very often but if the electricity network is damaged or develops a fault it’s our job to get your power back on. Our engineers will work around the clock 24/7 to restore your power as quickly and as safely as possible.
If you live in London, the East or South East of England, then being on our Priority Services Register will ensure you will receive extra support if you experience a power cut.
Working with other utility companies
We work with other utility companies to provide extra support to customers in vulnerable circumstances. Watch our video to find out more.
We can also help you sign up to receive support from your local utility companies, just tick the box on our Priority Services Registration form confirming that you are happy for us to share your information with them.
Simply add your details to our Priority Services RegisterGet this free support now
Enter your postcode to begin reporting your issue. Complete the form with details of the issue and we'll log it to ensure it's looked into as soon as possible.
During a power cut we can text you to make you aware.
Can’t find address? Please call us free 24 hours a day on 0800 316 3105 and we’ll be happy to help you.