Need extra support during a power cut?

We can help, our services are free to customers who need it.

Get this free support now

Receive extra support

Power cuts don’t happen very often but if the electricity network is damaged or develops a fault it’s our job to get your power back on. Our engineers will work around the clock 24/7 to restore your power as quickly and as safely as possible.

If you live in London, the East or South East of England, then being on our Priority Services Register will ensure you will receive extra support if you experience a power cut.

Working with other utility companies

We work with other utility companies to provide extra support to customers in vulnerable circumstances. Watch our video to find out more

We can also help you sign up to receive support from your local utility companies,  just tick the box on our Priority Services Registration form confirming that you are happy for us to share your information with them.

Who can receive extra support?

  • If you rely on medical equipment
  • If you have refrigerated medicines
  • If you have a serious or chronic illness
  • If you have a disability
  • If you or someone you care for is living with dementia
  • If you are of pensionable age
  • If you have children under five in your household
  • If you need extra support for a short time period (e.g. If you are recovering from medical treatment)

What help should I expect to get during a power cut?

  • A priority number that you can call 24 hours a day
  • A dedicated team who will contact you to keep you updated during a power cut
  • We can put you in touch with an expert who can offer you advice on energy bills and energy saving tips if this is important to you
  • Tailored support if needed such as home visits, hot meals, advice and keeping your friends and relatives updated
  • In certain scenarios we may also offer a free hotel overnight and transport to the hotel
We work with a range of partners
Affinity Water logo
Age UK logo
Alzheimers logo
Action On Hearing Loss logo
British Red Cross logo
British Lung Foundation logo
Carers Trust logo
Citizens Advice logo
Community Energy South logo
Dementia UK logo
Essex & Suffolk Water logo
National Grid
The National Autistic Society logo
Royal Association for Deaf people logo
Smarden Good Neighbour Scheme logo
Sutton and East Surrey Water logo

We offer this service for free

Simply add your details to our Priority Services Register

Get this free support now

Report a power cut

Enter your postcode to begin reporting your issue. Complete the form with details of the issue and we'll log it to ensure it's looked into as soon as possible.

Get future text message updates

During a power cut we can text you to make you aware.