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Need extra support during a power cut?
We can help, our services are free to customers who need it.
Receive extra support
Power cuts don’t happen very often but if the electricity network is damaged or develops a fault it’s our job to get your power back on. Our engineers will work around the clock 24/7 to restore your power as quickly and as safely as possible.
If you live in London, the East or South East of England, then being on our Priority Services Register will ensure you will receive extra support if you experience a power cut.
Working with other utility companies
We work with other utility companies to provide extra support to customers in vulnerable circumstances. Watch our video to find out more.
We can also help you sign up to receive support from your local utility companies, just tick the box on our Priority Services Registration form confirming that you are happy for us to share your information with them.
Have your say on our future plans
Help shape our future investment plans for a low carbon world. Find out more.
Who can receive extra support?
- If you rely on medical equipment
- If you have refrigerated medicines
- If you have a serious or chronic illness
- If you have a disability
- If you or someone you care for is living with dementia
- If you are of pensionable age
- If you have children under five in your household
- If you need extra support for a short time period (e.g. If you are recovering from medical treatment)
What help should I expect to get during a power cut?
- A priority number that you can call 24 hours a day
- A dedicated team who will contact you to keep you updated during a power cut
- We can put you in touch with an expert who can offer you advice on energy bills and energy saving tips if this is important to you
- Tailored support if needed such as home visits, hot meals, advice and keeping your friends and relatives updated
- In certain scenarios we may also offer a free hotel overnight and transport to the hotel
We work with a range of partners
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We offer this service for free
Simply add your details to our Priority Services Register
Get this free support now