UK Power Networks processes the personal data held about you in the following ways:

Each heading includes what we use your personal data for, and our reasons / legal justifications for using personal data in this way

To help us distribute electricity to you

To enable us to comply with legal obligations to which we are subject
To perform a task carried out in the public interest
To allow us to enter into or perform our contract with you
To pursue legitimate interests of our own or those of third parties

To manage your application for a connection of your premises to our electrical distribution network and, once made, to manage the continuation of that connection

To enable us to comply with legal obligations to which we are subject
To perform a task carried out in the public interest
To allow us to enter into or perform our contract with you
To pursue legitimate interests of our own or those of third parties

To manage applications for an enhanced capacity of supply or any change to your existing connection

To enable us to comply with legal obligations to which we are subject
To perform a task carried out in the public interest
To allow us to enter into or perform our contract with you
To pursue legitimate interests of our own or those of third parties

To manage applications for disconnection from our electrical distribution network

To enable us to comply with legal obligations to which we are subject
To perform a task carried out in the public interest
To allow us to enter into or perform our contract with you
To pursue legitimate interests of our own or those of third parties

To respond to interruptions in the electricity supply to premises that you occupy

To enable us to comply with legal obligations to which we are subject
To perform a task carried out in the public interest
To allow us to enter into or perform our contract with you
To pursue legitimate interests of our own or those of third parties
To protect your/a third party’s vital interests

To provide you with updates and alerts, such as the estimated time for the restoration of your electricity supply following an interruption in supply (For example, in the event of a power cut due to bad weather.)

To enable us to comply with legal obligations to which we are subject
To perform a task carried out in the public interest
To allow us to enter into or perform our contract with you
To pursue legitimate interests of our own or those of third parties

To advise you in advance of planned interruptions to your electrical supply (For example, when we need to perform maintenance relating to our cables.)

To enable us to comply with legal obligations to which we are subject
To perform a task carried out in the public interest
To allow us to enter into or perform our contract with you
To pursue legitimate interests of our own or those of third parties

To monitor our work and maintain our records

To enable us to comply with legal obligations to which we are subject
To perform a task carried out in the public interest
To allow us to enter into or perform our contract with you
To pursue legitimate interests of our own or those of third parties

To administer and improve our website and other communications with you

To enable us to comply with legal obligations to which we are subject
To perform a task carried out in the public interest
To allow us to enter into or perform our contract with you
To pursue legitimate interests of our own or those of third parties

To enable compliance with statutory and legal obligations

To enable us to comply with legal obligations to which we are subject
To perform a task carried out in the public interest
To allow us to enter into or perform our contract with you

To detect, investigate and prevent fraud and other criminal offences

To enable us to comply with legal obligations to which we are subject
To perform a task carried out in the public interest
To allow us to enter into or perform our contract with you
To pursue legitimate interests of our own or those of third parties
To protect your/a third party’s vital interests

To respond to any complaint that you might make

To enable us to comply with legal obligations to which we are subject
To perform a task carried out in the public interest
To allow us to enter into or perform our contract with you
To pursue legitimate interests of our own or those of third parties

To contact you in an emergency

To enable us to comply with legal obligations to which we are subject
To perform a task carried out in the public interest
To allow us to enter into or perform our contract with you
To pursue legitimate interests of our own or those of third parties
To protect your/a third party’s vital interests

To answer general enquiries that you may make

To enable us to comply with legal obligations to which we are subject
To perform a task carried out in the public interest
To allow us to enter into or perform our contract with you
To pursue legitimate interests of our own or those of third parties

To conduct market research as required to do so by regulatory bodies such as Ofgem and to improve the service that we provide you

To enable us to comply with legal obligations to which we are subject
To perform a task carried out in the public interest
To allow us to enter into or perform our contract with you
To pursue legitimate interests of our own or those of third parties

Data FAQ's

Answers to the top frequently asked questions