Customers
Powercast
Provision of planned and unplanned power outage notifications and updates via an API that EV service providers can use to improve their customer proposition by passing to customers.
Key deliverables
- Secure, public, documented API providing power cut data
- A new or changed customised service for vulnerable customers
Target outcomes
- Improved power cut experience for EV drivers
- Improved satisfaction for EV service providers
Measures of success
- Increase in EV service provider uptake
- Improved EV service provider customer satisfaction
Stakeholder Engagement
We have worked with EV.Energy to understand functionality of interest to their users. Over the coming months we will be working with EV.Energy to engage known affected users to seek feedback on functionality. An upcoming press release will be encouraging broader EV app stakeholders to utilise the API for their users
Timeline
Status
CompletedMilestones
- Final solution deployed with customers of EV.Energy (Nov 23)
- Monitoring and seeking feedback (Feb 24)
- Report detailing summary of research, development, Trials, findings, lessons learned, and outcomes (Feb 24)
