Smart Networks

The Connections Lab

Experiment with a connections offer to understand the constraints and queues associated with it, highlighting the operational performance under planning assumptions

Key deliverables

  • Provide web application for connection studies: https://curtailment.ukpowernetworks.co.uk
  • Automate data creation and publishing for new DERs
  • Enable reproducible study configurations

Target outcomes

  • Reduce application fees and wait times for connections
  • Support Connections Reform and CSAT journey

Measures of success

  • Number of studies completed
  • Total application fees and wait time saved
  • User satisfaction with application process

Stakeholder Engagement

Connections Lab working group of customers who helped design the application. DSO Data in Action webinar.

Timeline

Planned start:
05.06.2023
Target completion:
30.07.2027

Status

Extended

Milestones

  • Automated creation and publishing of data for new connected DERS (Oct 25)
  • Migration to new planning database (Nov 25)
  • Reproducible and replicable configuration IDs attributed to all studies so that customer can recreate what the planner did (Nov 25)
  • Personalisation using bespoke profiles assigned to the queue (Jun 26)
  • Adaptation to enable Connections Reform (Jun 26)
  • Expansion to include more standard technology profiles (Sep 26)
  • Conversion to API service (Dec 26)
  • Incorporation of LTDS CIM and mapping visualisations (Mar 27)
  • Scenario-based curtailment analysis (Mar 27)
  • Cost estimator inclusion (Jul 27)

Change log

Featured Projects

Assets and Operations

Click & Quote - Major Connections (Phase 1)

In the Competitions in Connections (CiC) business, there is a currently a 15% acceptance rate of quotes. This means that 85% of time spent results in wasted effort, and thus higher costs for customers, affecting our competitiveness when compared to the rest of the market. Therefore, UK Power Networks requires a simple, cost-effective way to prevent this duplication of efforts, leading to improved timelines, lower prices, and higher satisfaction for customers.

Status: CompletedTarget end: 31.03.2026

See project
Assets and Operations

Click & Quote (Phase 2)

Click & Quote Phase 2 will help eligible customers receive electricity connection quotes faster by automatically checking whether a previous quote exists for the same site and requirements. Where a suitable match is found, a digital tool (built, deployed and trialled through this project) will provide an anonymised existing quote instantly, reducing duplicated work and improving the speed, consistency and fairness of the quoting process.

Status: In ProgressTarget end: 30.09.2026

See project
Customers

Customer Evidence Portal Connections Market Reform - Gate2 evidence gathering portal

To provide a portal for Customers to upload evidence to prove their readiness and alignment to a NESO strategic criteria to enable them to receive gate 2 offers as a part of Connections Reform

Status: CompletedTarget end: 29.08.2025

See project
Digital Initiatives Page