Back

Power cut? Contact us

Call us 24/7 on:

0800 31 63 105 or 105

Free to call from a mobile or a landline phone

Is your power off?

Fill in this simple form to let us know.

Report power cut
Website feedback

We are always trying to improve our website for our customers so please let us know what you think of it and how you think we should improve it.

Leave us feedback

Contact us about anything else

If you need a new power supply or want to make changes to your existing supply or need maintenance carried out near overhead power lines then we can help.

Contact us

Report a power cut

Enter your postcode to begin reporting your issue. Complete the form with details of the issue and we'll log it to ensure it's looked into as soon as possible.

Get future text message updates

During a power cut we can text you to make you aware.

  • We will not send you marketing messages, only notifications about power cuts in your area.
  • This service is free, however, your network may charge you if you're outside of the UK.
    Standard text fees will apply for messages that you send to us.
  • If you are signed up to our Priority Services Register to receive extra support during a power cut, we can text you 24 hours a day to make you aware.