Powercast 2.0

Key deliverables

• Working AI-enabled digital app fault-checking prototype using Live Fault API polling. This included multi-DNO dashboard prototype integrating live fault data and Environment Agency flood warnings

Target outcomes

• Validated demand for wider use of UK Power Networks’ Live Fault API across multiple sectors
• Improved understanding of partner use cases for outage notifications, operational response and customer support
• Identified opportunities to improve vulnerable customer communications through partner channels
• Confirmed the technical and commercial basis for a potential Powercast 3.0 delivery phase
• Established a model where UK Power Networks provides data and partners build customer-facing or operational integrations

Measures of success

• At least six external stakeholders engaged in discovery workshops — exceeded through engagement with eight organisations
• At least three real-world use cases documented and prioritised — exceeded through 12+ use cases across four types
• Technical discovery completed with at least four stakeholders — exceeded through technical assessment across all eight partners
• At least three high-value user journeys prototyped/tested — met through UKPD prototype, cross-sector dashboard and Octopus scope pack
• Delivery roadmap and business case completed and internally reviewed — met through D4 Partner Delivery Plan and High-Level Benefits Case

Stakeholder Engagement

External: 50 individuals contacted, 12 briefing calls, and 8 structured discovery workshops across 5 sectors — water utilities (Thames Water, Anglian Water), telecoms (BT Group), independent DNOs (Eclipse Power Networks, UKPD), energy retailers (Octopus Energy), and CPOs (Ohme, plus Versa briefing

Internal: sponsor validation sessions with Alex Williams (Head of Customer Contact Centre), Ben Elmy (Head of Smart Grid Development), and Nathan Richardson (Innovation Manager).