Assets and Operations
SummarAIze
SummarAIze is an initiative to improve how power outages are managed by automatically generating clear incident summaries and more accurate restoration time estimates. It uses data from our outage management system (ADMS) to help teams respond faster and keep customers better informed during power cuts.
Key deliverables
- Automated incident summaries for power outages
- Improved Estimated Time of Restoration (ETR) prediction capability
- Real-time data processing pipelines to support outage updates
- Integration with existing operational systems to support live outage management
Target outcomes
- Improved customer experience during outages, via faster and more consistent updates
- Improved accuracy of restoration time estimates
- Reduced manual effort for operational teams
- Better communication and transparency for customers
Measures of success
- Improved accuracy of restoration time estimates
- Reduced time needed to produce incident updates
- Improved consistency in outage communication
- Positive feedback from Customer Service and operational users
Stakeholder Engagement
We are working closely with the Customer Service team and data specialists to design and test the solution. Their feedback helps ensure the outputs are clear, useful, and aligned to real operational needs
Timeline
Status
On TrackMilestones
- Development of restoration time prediction approach (May 26)
- Real-time data ingestion (May 26)
- Implementation of Summarisation Logic (Jul 26)
- Integration with outage management system (ADMS) (Jul 26)
- User Acceptance Testing (Jul 26)
Change Log
Featured Projects
CustomersPowercast 2.0
Powercast 2.0 is a NIA-funded discovery project exploring how UK Power Networks’ Live Fault API can be used by external partners to improve operational response to outages and proactively inform shared customers. The project engaged eight organisations across five sectors, validated high-value use cases, and produced a delivery roadmap for potential follow-on implementation through Powercast 3.0.
